Role:
To ensure optimum delivery of all hospitality program requirements, including accommodation, entertainment (including restaurants), leisure activities and visits as required by international guests

Key responsibilities:
•    Design a hospitality program, as per the requirements received
•    Manage all elements of hospitality program, including
    * Hotel accommodation
    * Event tickets, as required
    * Food and beverage
    * Airport function
    * Transportation
    * Leisure and entertainment

Objectives – Design a hospitality program, as per the requirements received:
•    Implement and manage a well coordinated program, as per the requirements received from the Project Director

Objectives – Manage all elements of hospitality program:
•    Organise and oversee guest hotel room allocation
•    Manage efficient room allocation with guest hotel
•    Ensure every guest can access the right room directly, on arrival
•    Manage any changes as necessary; schedule changes, room moves
•    Research and possess knowledge of all leisure sites within the designated vicinity
•    Purchase leisure and event tickets as required
•    Ensure all activities run smoothly and efficiently
•    Manage all transportation schedules
•    Confirm numbers and bookings where necessary e.g. restaurants,
•    Ensure disclaimers are signed where necessary (i.e. activities of a dangerous nature)
•    Manage and communicate any changes to schedules
•    Ensure ease of transportation at all points, including airport arrival and departure
•    Research and possess knowledge of all first class restaurants and leisure facilities within the designated vicinity
•    Ensure accurate knowledge of medical and  F&B requirements for each guest


Required Skill Set:
•    Fluent English for liaising with guests and Mandarin/Cantonese preferred for liaising with suppliers
•    Organised, systematic
•    Excellent communications skills
•    Able to work in a pressured environment
•    Approachable, calm, willing to help
•    Excellent interaction skills
•    Self motivated
•    Good communicator, able to deal with people at all levels
•    Good understanding of hotels, restaurants and leisure facilities in the area
•    Previous hospitality experience
•    Customer Service oriented
•    Management skills
•    Creative and organized
•    Able to motivate staff
•    Fun, warm, outgoing and confident


In addition to the above specific responsibilities the Provider will be expected to fulfil any other reasonable tasks as directed by the Project Director.

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